Terms and Conditions

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

3D WOODWORX PRIVACY POLICY This privacy policy sets out how 3D WOODWORX uses and protects any information you give us when you use this website. We are committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used according to this privacy statement. We may change this policy from time to time by updating this page. What 3D WOODWORX does not collect We do not keep or retain any payment info associated with any credit or debit cards. We do not even have access to your payment methods. They are processed through a highly secure 3rd party processor that encrypts the data and keeps it secure. What 3D WOODWORX collects We may collect the following information: Your name Your contact information, including email address Your demographic information such as postcode, preferences, and interests other information relevant to customer surveys and/or offers Cookies: a cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system. Overall, cookies help us provide you with a better website by monitoring which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We also use personally identifiable information that you provide to us and information about your order. This may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will make our future marketing efforts more efficient and provide you with a more relevant and timelier brand and shopping experience. This information may also be shared with the third-party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please get in touch with us, and we will take you off our marketing list. What does 3D WOODWORX do with the information? We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal Record Keeping We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests. Security We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Links to Other Websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 3D WOODWORX will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information based on direct marketing of 3D WOODWORX products or other products we sell on our site. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.

OUR RETURN POLICY PRODUCT RETURNS At 3D WoodWorx LLC, our top priorities include customer satisfaction. We do understand that there are times when a return or refund is necessary. If you are not satisfied with your purchase, we offer you a full 10 days from the date of your purchase to request a refund (excluding return shipping charges and initial shipping charges, if applicable). You may initiate a return by emailing the reason for your return, your order number, and your name to JasonA@3dwoodworx.com. Refunds will only be issued to your original method of payment. In general, refunds take about 4-6 weeks to post in your original form of payment, but can take longer. To qualify for a refund, each below condition must be met: Reurned items can not be custom requests, All custom made products can not be returned for any reason. Returns must be requested within 10 days of the purchase date. 3D WoodWorx cannot provide refunds for requests made outside 10 days of the purchase date. All 3D WoodWorx LLC products, accessories and original packaging originally included with your purchase must be included with your return. Product must be shipped back within 3 calendar days of the Accepted Return Confirmation. We will refund the cost of the product to your original payment method, excluding any applicable shipping and handling charges. Additional terms and conditions: Shipping and handling charges are not refundable. Returns that are shipped missing products, accessories, or packaging originally provided with the original order will be rejected and return denied. All product returns will be charged a restocking fee of 35% of the original price of the product(s). 3D WoodWorx LLC will not issue refunds until the returned product has been delivered to 3D WoodWorx LLC, and the product has been inspected by a 3D WoodWorx LLC return specialist. Returned to sender or refused packages: Returned to sender or packages refused by the customer will be charged a 35% restocking/processing fee, and you will be issued a refund (excluding the 35% restocking /processing fee and any shipping charges if applicable) in the original form of payment. ORDER CANCELLATIONS 3D WoodWorx LLC orders are processed daily. Due to the speed of our order processing team, we’re unable to make any changes to your order once you’ve completed your purchase. This includes changes like : removing items on your order 3D WoodWorx LLC is not liable for orders shipped to an incorrect address due to customer errors on the order page. We do not refund or replace orders that were shipped incorrectly due to customer error. Questions? Please contact our Luminance Smile® support team here. Once we approve a return, it is necessary that you ship your return items back to us within 3 calendar days. If your items aren’t shipped within said timeframe, 3D WoodWorx LLC may at its discretion deny the return request. Defective/Damaged/Incorrect Items: Customer satisfaction is at the forefront of what we do. In the rare event you receive a defective, damaged or incorrect item, please contact 3D WoodWorx LLC within 5 calendar days of your delivery. We will be in contact with you to address and resolve the issue as quickly as possible.

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.